Refund Policy | AGE Ltd.
Returns & cancellation of orders
Please note: Very Important:
No product may be returned for any reason without the prior approval of Age Ltd. If you intend to return any product or order to Age Ltd you must first contact us to request a Returns Merchant Authorisation number (RMA).
Proof of purchase
Products bought only from this store may be returned directly to this store. Electronic receipt, proof of purchase will be required.
Customer must take care to securely package all goods including the original packaging and the RMA number must be clearly identified on the outer packaging.
The RMA number will enable prompt processing of your returns. (Failure to display the RMA may result in the rejection of your return.). Customer is responsible for returning products to Age Ltd at the Customer”s risk and expense. It is recommended that you should use a recorded delivery service with adequate insurance and keep a record of proof of posting.
Any stock order placed that has been correctly supplied by Age Ltd and is subsequently not required can be returned to us unused, within 7 days of receipt of goods,This is only applicable if goods remain in a “as new” and unused condition including all parts and packaging remain in tact. All Un-wanted returns will subject to a handling charge of 25%. The cost of return carriage must be paid by the customer.
Send a written notice of cancellation by email, fax or post, to:
U4 Quartertown Ind Est
Fax: 022 21454
Non standard stock items or Special orders (including spare/replacement parts) cannot be cancelled once the order has been processed.
Standard stock orders can be cancelled prior to despatch without penalty.
Ownership of Goods.
Any product(s) returned to Age Ltd shall become the property of Age Ltd.
If Age Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer’s warranty, Age Ltd reserves the right to charge Customer for the parts. Age Ltd will advise the Customer prior to assessing these charges.
Quick Checklist of Returns procedure
1. Send email to Age Ltd with reason for return. Including:
• Your name
• Order Number or Invoice Number of original Purchase
• Product code/description
• Reason for return
• Action Request
2. On instruction from Age Ltd
• Address label with RMA number
• Package goods to return complete with any parts/accessories notes etc. (unless specified to return any part(s) only).
• Package in a protective way (to be safe for handling & secure enough not to be accidentally opened).
• On posting obtain adequate Insurance & Proof of posting.